Healthy Folks
End-to-end web engineering and digital presence consultancy crafted to establish an inviting, trustworthy, and conversion-focused online brand identity for Healthy Folks in Mauritius.
INFRA · SECURITY · AUTOMATION — MAURITIUS / RWANDA
Joel Salomon
Senior IT Engineer & Systems Architect
17.5 years across IT, higher education and cyber security — from Forti firewalls to Google Workspace fleets and self-hosted platforms.
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At a glance
- 17.5 years experience
- 5 core roles
- 5 certifications
- 2 countries (MU/RW)
Selected work
La Terrasse
Bespoke commercial web platform built to showcase La Terrasse’s offerings with responsive design, intuitive visitor flow, and reliable cloud infrastructure.
Integration Pipeline
API Integration Bus (Middleware): Orchestrates event routing, retries, data transformation, and authentication between external apps and internal systems without vendor lock-in.
ERP & CRM Core: Synchronizes inventory levels, customer records, invoices, and sales pipelines in real time so sales and operations never work off stale spreadsheets.
Ticketing & Dispatch System: Automatically creates prioritized support or field-engineer tickets with SLA timers and pushes live status updates back to the Customer Portal.
Services
Zero-Noise Network & VLAN Segmentation
Eliminating signal interference, extending coverage cleanly, and isolating IoT, CCTV, guest, and corporate traffic.
Self-Hosted Open-Source Data Sovereignty
Own your automation, documents, and telemetry on private infrastructure—eliminating recurring SaaS lock-in.
Cyber Audit, DRP, CCTV & Hardware Care
Vulnerability remediation, tested Disaster Recovery Plans (DRP), surveillance & alarm setup, and precision workstation/server repair.
Custom WebApps, ERP/CRM & Ticketing Integrations
Backend web application engineering connecting websites seamlessly with ERP, CRM, ticketing platforms, and bespoke customer portals.
Automations & AI Consultancy
Business process audits, workflow automation, and practical AI integration to eliminate manual bottlenecks and reclaim team hours.
Ticketing & Dispatch System
Automatically creates prioritized support or field-engineer tickets with SLA timers and pushes live status updates back to the Customer Portal.
Integrations lab
Describe your IT or automation challenge and get a deployment outline. The advisor runs on my own self-hosted infrastructure — no account, no key in this page.
Experience
African Leadership University — IT Engineer Senior Associate
– Present
Mauritius, Rwanda
- Level 2 and Level 3 support
- Google Workspace Administrator
- Lead team of Associate and interns
- Project documentation
- Administer Enterprise platforms and services
African Leadership University — IT Support Engineer
– Oct 2023
Pamplemousses, Mauritius
- Level 1 for hardware support
- Support company provided applications
- Manage Zendesk account ticketing system
- Manage a Tech Support intern
- Support to staffs, students and visitors
Masterkey Services Ltd — Tech Support Lead
– Dec 2020
- Local WiFi network (surveys and checks)
- Manage Internet and local network for devices including printers and cast devices
- Manage tech equipment in offices and classrooms (projectors, sound systems, cast devices)
- Administer tech tickets and software interventions for the Campus
- Manage security cameras
- Manage door access control
- Manage equipment checks and setups for events on Campus
Leal Communications & Informatics Ltd — Junior IT Engineer
– Dec 2016
- Keep client computing infrastructure secure and efficient
- Individual training and support per ticketing system
- Maintain IT assets and inventories
- Install, configure, patch, upgrade and maintain Windows, macOS and Linux workstations
- Monitor and configure Forti network (wired and wireless)
- Generate reports for clients and internal use
- Repair and replace hardware/software
Rodrigues Duty Free Paradise Ltd (RDFP) — Tech Support
– Jan 2015
Rodrigues
- Create, modify and change domain users
- Virtual server environment
- Provide support to dedicated application
- Regular check of automated backup of OS and server data
- Individual training and support
- Maintain IT assets
- Installation, configuration, patching and upgrading of Windows
Earlier & concurrent
- Tekoma Boutik Hotel (Jan 2013 – Dec 2015) — CRM support, management and client wifi
- Gercora Multiservice — web design, 2018–20
- National Empowerment Foundation — file server/network security, 2011–14
Skills
- Google Workspace Administration
- Linux Administration
- Forti Network (wired & wireless)
- Zendesk Ticketing
- 802.1X & VLAN Segmentation
- WordPress & Elementor
- HTML/CSS
- Basic Python
- Batch file scripting
- Project management
- Support Tickets
- Troubleshooting
Certifications
Google Connect and Protect: Networks and Network Security
Oct 2024
Google Tools of the Trade: Linux and SQL
Mar 2025
Google Assets, Threats, and Vulnerabilities
Apr 2025
Google Workspace for IT Admins
CompTIA A+ Certified Professional
Education
Rodrigues College
– Dec 2004
Datamtics Computer Training Center
Computer Maintenance and repair
What colleagues say
I've had the privilege of working alongside Joel Salomon as a finance lead at ALU, and I can confidently say he is one of the most dedicated and knowledgeable IT professionals I've encountered. Our collaboration has highlighted the critical value of IT and finance working hand-in-hand. Joel's understanding of how technology investments impact financial outcomes has helped us make smarter decisions and maximize value from digital initiatives. His calm, solutions-focused mindset and ability to anticipate challenges have made him a trusted partner and a catalyst for innovation. I highly recommend Joel to any organization seeking a seasoned Senior IT Support Engineer who not only excels technically but also understands the importance of cross-functional collaboration in achieving institutional goals.